Customer Support

Having Issues?

If you're experiencing issues when using KyotoSwap features, try these steps first:

  • Refresh the page

  • Clear your browser's cache

  • Restart your device

Also, always ensure you have enough BNB (or other gas tokens depending on the network you are using) in your wallet to cover GAS for the transactions!

Common Issues for Transactions Failing

Gas Fees

Gas fees on the Binance Smart Chain are cheap. They generally range from only a few cents to as much as a couple of dollars, depending on the network usage. That being said, you will always need the BNB Smart Chain token in your wallet to pay for the gas fees associated with the transaction your are trying to make. If you require the transaction to be pushed through faster, you can set to pay a higher gas fee manually. Learn more about BNB gas fees here.

Transaction Fees

Many projects on the Binance Smart Chain have a tax written into their contract. These are typically allocated towards expenses such as the project's treasury or mechanisms. If you are trying to buy or sell such tokens you will need to know what taxes the contact has. If you fail to adjust your slippage to account for these taxes, you may get a slippage error message when trying to swap. For Example: Normal trading slippage can be anywhere from 0.25-0.5%. This accounts for transaction fees. If a project has a 6% buy tax, you will need to set your slippage to account for both the buy tax and the transaction fee. This means that your slippage would need to be around 5-6%. Slippage also accounts for changes in price between the moment you trade and the time your transaction is submitted. If the token you are trading has a volatile price, you may need to adjust your slippage further.

Still Need Assistance?

If you're experiencing issues and can't find a solution, we recommend you to try reaching out in the Support Channel on our local Discord group.

Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Discord pretending to represent customer support, please block them and report as spam.

NEVER, under any circumstances, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.

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